FAQ

• How to access our chargers

  Become a customer of Mer and get automatic volume discount!

  It’s free to become a Mer customer – all you have to do is sign up at Mer Hub.

  Please provide all your contact information here as requested, and once you have received the confirmation mail, you’re good to charge!

  (Ps! If you haven’t received the mail to your inbox, please check your spam filter)

   

  If you want to charge with an RFID chip, please tick off the box in the registration process, and we will send one to you to the registered address (costs 50 NOK).

• How to charge with app

  If you don’t have time to wait for the snail mail and the RFID chip, please download our Mer Connect app for a fast and easy access to our charging stations.

  The app allows you to start and stop charging sessions and to navigate to selected charging stations, indicating which ones are functioning and available.  Your charging session will be billed through the app. Easy and practical!

  The app is available in both Google Play and App Store.

   

  • Start charging by opening the app and finding the correct charging station in the map. Select the charging point you have connected to your car and the charging will start.
  • To stop session: please stop the charging session in app, follow the instruction on the charging station screen.

• How to charge with RFID

  • Scan the RFID chip to start charging session. Please read instruction on charger for correct order of connecting cable and scanning RFID chip.
  • Once you and your car is happy with the battery status, please scan RFID chip to stop charging session.

   

• Pricing

  Fast/superfast charging

  Registered customer: NOK 1.25 per minute + NOK 4.25 per kWh

  Drop-in customer: NOK 2.50 per minute + 4.25 per kWh

   

  Public available Normal chargers

  Registered customer: NOK 0.20 per minute + NOK 3.25 per kWh

  Drop-in customer: NOK 0.50 per minute + NOK 3.25 per kWh

   

  All prices include VAT

   

  Get automatic volume discount as a registered customer!

  We calculate a discount based on how much you charge every month:

  Charge amount per month, incl VAT	Discount
  Kr 250 – 499	÷ 10 %
  Kr > 500	÷ 20 %

  As soon as you charge for over NOK 250, you will automatically receive 10% discount on the next charging.

  When you charge for more than NOK 500, you will receive 20% discount.

  At the end of each month, we check if you have charged to maintain you level of volume discount for coming month.

  Please note that the discounts are only valid for publicly available chargers.